Customer service is very important to us. As we continue to improve and expand our services, we recognize our customers’ need and desire to preserve their privacy and confidentiality. Safeguarding our customers’ privacy is also very important to us. We have adopted standards that help maintain and preserve the confidentiality of customers’ nonpublic personal information. The following Statement affirms our continued efforts to safeguard customer information.
Information We Collect
We gather nonpublic personal information about our customers as may be necessary to conduct business with our customers. We collect nonpublic personal information about you from the following sources:
Information we receive from you on applications or other forms, over the telephone or in face-to-face meetings, and via the Internet.
Examples of information we receive from you include your name, address, telephone number, social security number, credit history and other financial information.
Information about your transactions with us or others.
Examples of information relating to your transactions include payment histories, account balances and account activity.
Information we receive from a consumer reporting agency.
Examples of information from consumer reporting agencies include your credit score, credit reports and other information relating to your creditworthiness.
From employers and others to verify information you have given to us. Examples of information provided by employers and others include verifications of employment, income or deposits.
Woodcrest Mortgage Team collects personal information when you use this website portal. All information you provide to us is also available to the Agency. When you use this website portal, we ask for information such as your name, email address, birth date, gender, zip code, occupation, driver’s license, driving record, and certain other information necessary to provide you with Loan rate quotes. Additionally, we may ask for your address, Social Security number and information about the assets for which you are seeking a loan. Once you use our services, you are not anonymous to us. Woodcrest Mortgage Team collects information about your Loan request and forwards your information to our wholesale lenders for Loan rate information. They may use this information in order to seek other information in order to provide your rate quote information. That may include credit reports, and other relevant information. The parties providing this information may include affiliated loan underwriting companies, claims representatives, independent contractors, insurance agents and brokers, and courts and government agencies.
We automatically receive and record information on our server logs from your browser, including your IP address, cookie information and the page you request. We use the collected information for the following general purposes: to fulfill your loan rate quote request, customize the advertising and content you see, improve our services, contact you, conduct research, provide anonymous reporting for internal and external purposes, and for certain other analytical purposes. Our analysis produces “cumulative output” and does not show, display or report specific personally identifiable information.
Information We Disclose
We do not sell, share, license or provide personal information about you to any other people or nonaffiliated companies other than to those carriers from which we request loan rate quotes, on your behalf, and with the insurance agency that is acting on your behalf. In connection with our provision of your information, note that:
(a) We will provide the information to trusted partners who work on our behalf and are under confidentiality agreements. These companies or contractors may use your personal information to help us provide services to you.
(b) We will respond to subpoenas, court orders or legal process, or to establish or exercise our legal rights or defend against legal claims. We believe it is necessary to share information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.
(c) We will transfer information about you if we are acquired by or merged with another company. In that event, we will post appropriate notifications on this privacy policy before your information is transferred and becomes subject to a different privacy policy.
(d) If you provide your mobile phone number, Woodcrest Mortgage Team may send you text messages related to mortgage programs, loan updates, appointment reminders, and customer support communications. Message frequency varies. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP, or request assistance by replying HELP. SMS consent is not a condition of purchase. We do not sell, rent, or share mobile phone numbers or SMS consent with third parties for marketing or promotional purposes.